Jerusalem Water Undertaking (JWU):
Organization Development Guidebook


 
 
 

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Table of Contents

Module Chapter Title and Chapter Summary
     
     
1. Getting Started 1 Organization Development (OD)
  2 The OD Process
     
2. Foundation 3 Framework
  4 Leadership and Commitment
  5 Mission and Overall Objectives
  6 Strategic Analysis and Planning
     
3. Structure 7 Functions
  8 Organization Structure
  9 Job Titles
  10 Job Descriptions
  11 Numbers of Employees
  12 Implementing Structural Change
     
4. Management 13 Planning Ahead
  14 Management by Results
  15 Delegation
     
5. Employee Development 16 Human Resources Management
17 Training
18 Compensation and Rewards
     
6. Information 19 Financial Information and Mgmt.
20 Measuring Results
21 Management Reporting
22 Information Technology Mgmt.
     
7. Continuous Improvement 23 Introduction
24 Public Involvement
25 Customer Service
26 Safety
27 Private Sector Participation
28 Operations Management
29 Capital Program Management
     
8. Conclusions 30 Benchmarking
31 What next?
32 Personal Reflections
     
     
Samples
     
Chapter 6 on Strategic Analysis and Planning Download: .pdf or .zip
   
Example 6-A: JWU Board of Directors Strategic Planning Guidance Download: .pdf or .zip
   
Priority Exercise: You can use this to set priorities for projects in the planning process Download: .xls or .zip