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Preface
We can all find examples of successful organizations in
our communities. And we can find ones that are not so successful. Successful
organizations pay attention to good management practices. They take the
time to develop and maintain their organizational strength.
How does an organization become strong? One way is "Organization
Development", otherwise known as "institutional strengthening"
or "capacity building".
Could your organization be stronger? Could you do things better? If so,
this Guidebook may help. It is based on proven concepts and the experiences
of Jerusalem Water Undertaking (JWU). From 1998-2002, JWU worked with
GTZ on the organization development process. Many of the Guidebook examples
come from the hard work and common sense of the project team.
Chapter Content: Chapters 1-22 describe steps in the organization
development process. Chapters 23-29 cover ideas for continuous improvement.
Table of Contents >> | Sample
Chapter >>
Chapter Organization: Each chapter begins with basic concepts followed
by questions for self-analysis. Many chapters describe the approach at
JWU including examples. Then, chapters conclude with lessons learned and
action checklists. Sample
example >>
Exercises: There are exercises for many chapters. Some are tools
to help implement a concept. Others are diagnostic: you can use them to
assess how your organization compares to the basic concepts and find ways
to improve. Sample exercise
>>
Benchmarking: Chapter 30 describes how you can use the Score exercise
to compare your organization and management practices to other organizations
that use this Guidebook.
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