Jerusalem Water Undertaking (JWU):
Organization Development Guidebook

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Management Reporting

Do you enjoy sports? In any game, both players and observers watch the score. With the score tied, the excitement mounts! Who will win? Scores mean different things to different people. Often, people make decisions based on scores - like which game to watch on television. Many organizations have their own scoreboard in the form of management reporting.

Prior chapters describe the building blocks of management control - such as goals and indicators. This chapter shows how these building blocks come together in a management reporting system. This system is the final step in developing a results-driven organization. This chapter includes examples of management reports and an exercise that you can use to build a management reporting system for almost any aspect of your operations.