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 Delegation
If one person could do everything, you would not need an
organization. What happens if one person has too much to do? He will not
be able to concentrate on efforts that need his expertise. What happens
if one person in an organization makes all the decisions? This holds everyone
else back while they wait for him to decide.
This chapter shows how to delegate effectively: sharing actions or decisions
and having appropriate controls to make sure that things go smoothly.
This chapter also shows how Jerusalem Water Undertaking implemented its
delegation policy. In the words of the General Manager, Mr. Asa'd: "At
first, I was against this idea of delegation because I was worried about
sharing my authority. When we tried it, though, it was like magic!"
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